Your privacy matters to us. This policy explains in plain terms what personal information F9 Game collects when you use our platform, how we use it, who we share it with, and what choices you have. Please read it before you register.
Six core principles guide everything we do with your personal information. These are not promises buried in legal language — they reflect how the platform actually operates.
F9 Game does not collect personal data beyond what is required to operate your account, process transactions, and keep the platform secure. We do not ask for information we have no legitimate reason to hold.
We do not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes. Your data stays within the F9 Game ecosystem and its essential service partners only.
Data transmitted between your device and F9 Game servers is encrypted. Sensitive information including payment details and identity documents is stored with additional security controls and access restrictions.
This policy is written in plain English because we want you to actually understand it. Legal terms are unavoidable in places, but we have kept jargon to a minimum and explained the practical meaning where it matters.
You can request access to the information we hold about you, ask us to correct inaccurate data, or request deletion of your account and associated data. Requests are handled via our support team at [email protected].
We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by financial record-keeping obligations. Data that is no longer needed is deleted or anonymised.
About This Policy: This Privacy Policy applies to all users of the F9 Game platform. By registering for an account, you confirm that you have read this policy and consent to the collection and use of your personal information as described here. This policy should be read alongside our Terms and Conditions.
F9 Game is an online gaming platform accessible at f9game.win, offering casino games, slot games, sports betting markets including cricket and PSL, bingo, and related entertainment features. References to "F9 Game", "we", "us" or "our" in this policy refer to the operators of the F9 Game platform.
For any privacy-related queries, including requests to access, correct or delete your personal data, you can reach us directly at [email protected]. We aim to respond to all privacy-related communications within five business days.
F9 Game collects personal information through different touchpoints during your use of the platform. Below is a breakdown of the categories of data we collect and the circumstances in which each arises:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for KYC) | Registration & verification |
| Contact Data | Email address, phone number | Registration |
| Financial Data | JazzCash/Easypaisa account reference, bank account details, transaction history in PKR | Deposit / withdrawal |
| Technical Data | IP address, device type, browser, session duration | Every platform visit |
| Usage Data | Games played, bets placed, pages visited, features used | Active platform use |
| Communications Data | Support tickets, live chat transcripts, email correspondence | When you contact support |
| Verification Documents | CNIC scan, proof of address, selfie for identity match | KYC verification process |
We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data beyond what is strictly required for identity verification purposes.
If you use JazzCash, Easypaisa, Raast or another payment method to deposit or withdraw, the transaction reference and amount are recorded by F9 Game. We do not store your full wallet PIN or bank account password — those remain with your payment provider at all times.
Every piece of personal data F9 Game holds is used for a specific, documented purpose. We do not use your data in ways that are incompatible with the reason it was collected. Our primary uses are as follows:
We do not use your data for automated decision-making that produces significant legal effects without human review. Any account restriction applied based on fraud detection or responsible gaming signals is reviewed by our team before becoming permanent.
We process your personal data on the following grounds depending on the purpose:
F9 Game does not sell your personal data. We share it only with the following categories of third parties, and only to the extent necessary for the stated purpose:
No third party receives your data for their own independent marketing or profiling purposes. All data-sharing arrangements are governed by contracts that restrict use to the specific service being provided.
F9 Game uses cookies and similar technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.
We use the following types of cookies:
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using the platform normally. We do not use third-party advertising cookies or cross-site tracking technologies.
All payment transactions on F9 Game — whether via JazzCash, Easypaisa, Raast, bank transfer, debit/credit card or mobile wallet — are processed through encrypted connections. Financial data in transit uses industry-standard TLS encryption.
F9 Game does not store full card numbers, wallet PINs or bank login credentials on its own servers. Payment details are tokenised or handled directly by our payment partners, who maintain their own PCI-compliant security environments.
Transaction records — amounts, dates, payment methods and reference numbers — are retained for financial record-keeping purposes. These records are stored securely with access restricted to authorised personnel only.
Before processing any withdrawal, F9 Game is required to verify your identity. This is a standard Know Your Customer (KYC) process. During verification you may be asked to submit:
Documents submitted for KYC are reviewed by our verification team and, where applicable, by our third-party identity verification partner. Documents are stored securely and are not used for any purpose beyond account verification and fraud prevention. Verified documents are retained for the period required by our financial record-keeping obligations and then securely deleted.
Accounts that have not completed KYC may have withdrawal requests held pending until verification is complete. This process typically takes one to two business days once documents have been submitted correctly.
As a registered F9 Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and the specific request.
Request a copy of the personal data F9 Game holds about you, including how it is used and with whom it has been shared.
Ask us to correct any inaccurate personal data we hold. For example, if your contact details have changed, we will update them upon request.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Ask us to restrict processing of your data in certain circumstances — for example, while the accuracy of the data is being disputed.
Request your personal data in a structured, machine-readable format so you can transfer it elsewhere, where technically feasible.
Object to processing carried out on the basis of legitimate interests — including any direct marketing communications you did not request.
We will respond to all rights requests within a reasonable timeframe, typically within 30 days. In some cases we may need to verify your identity before actioning a request. We will not charge a fee for handling rights requests in ordinary circumstances.
F9 Game retains personal data for as long as your account remains active and for a reasonable period after account closure to satisfy financial record-keeping and anti-money laundering obligations. The general retention schedule is as follows:
After the applicable retention period, data is securely deleted or irreversibly anonymised. You may request early deletion of your account data by contacting support, subject to any overriding legal obligations that require us to retain certain records.
F9 Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use this platform.
If we discover that an account has been registered by or on behalf of a person under 18, we will close that account immediately, delete associated personal data, and return any real-money deposits following identity confirmation of the parent or guardian where applicable.
If you believe a minor has registered an account on our platform, please notify us immediately at [email protected] so we can take prompt action.
F9 Game may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised effective date.
For significant changes — particularly those that affect how your data is used or who it is shared with — we will notify registered players via email or an in-platform notification ahead of the change taking effect. We encourage you to review this page periodically so you are always aware of the current position.
Your continued use of the F9 Game platform after a policy update is published constitutes your acceptance of the revised terms. If you disagree with any change, you should discontinue use and contact support to arrange account closure.
If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please get in touch with the F9 Game team:
Email: [email protected]
Please include your registered username or email address in your message so we can locate your account and respond accurately. All privacy-related requests are handled confidentially and we aim to respond within five business days.
For questions about our game rules or account policies more broadly, our FAQ page covers many common queries. For information about responsible gaming tools available on your account, visit our Responsible Gaming page.